What currency do you use for pricing?
All our products are listed in EURO now.
What payment methods are accepted?
We accept paypal.
My order never arrived
Sometimes it happens that a package is lost. Just contact us and we will resolve it proposing you either refund or to ship one more package.
Also, your purchase is protected by paypal.
I received wrong / damaged / faulty items.
We will do our best to avoid any mistakes. But 'it happens sometimes. If it is the case, don't worry - just contact us and we will work out an acceptable solution and compensate inconvenience.
Where do you ship from, how long does it take and what will it cost?
We ship from Russia using postal service airmail. It usually takes about 3 weeks to most countries, sometimes less, sometimes more. Last time it takes longer - about a month to North American continent (probably because of the sanctions and all the political situation), also It may take longer to distant areas, islands, APO/FPO and during holiday seasons.
We use weight based shipping calculator (shipping cost is combined in the same order). To find out the shipping cost of your order, just click on the cart to see its contents with prices and total shipping cost.
If you are not 100% satisfied with your purchase, you can either return the order for a full refund or replace it with something else. You can return or exchange your purchase for up to 7 days from the date of receipt of your order. You are responsible for all return/exchange shipping costs, unless it is our fault (for example, we sent you size other than you ordered. In this case we will pay for everything). Products returned or exchanged must be in the condition in which you received them and in the original packaging.
TheSovietRussia store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
All that we collect is your shipping address (and e-mail address), that we need for internal record keeping. Also, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
If you are interested in banner/link exchange or advertising, please contact us.